One of the key requirements for customers of the verify™ claims portal is the ability to exchange claims related data in an efficient and accurate way to minimise user intervention and to avoid the re-keying of data.
verify™ can offer a variety of ways for customers to import, upload, extract and exchange data with the portal. These include bulk data imports, web services (application to application messaging), claim search and extract to spreadsheets, periodic bulk data extracts and pre-defined or ad hoc report extracts.
Electronic Bulk Data Imports
Customers can export claims data from their own claims management systems onto spreadsheets and import directly into verify™ through its user interface. The intelligence built into verify™ enables the portal to recognise and update imported data that relates to an existing claim or to create new claims if appropriate.
Electronic Bulk Data Exports
Customers can also extract claim data from the verify™ portal onto data files where the data can be further analysed in spreadsheet format or imported back into the customer’s own IT systems.
Validus offers a report subscription service which can periodically deliver standard reports in user-friendly formats such as PDF or in formats more suitable for data exchange such as XML, XLS or CSV.
Application to Application Messages (A2A)
verify™ has the ability to receive and respond to individual application messages that may be passing new claims advices, requesting claim data or providing updates to existing claims. A2A messages are managed through Web Services and can communicate and exchange data securely with other claims management systems.
Validus are also a Guidewire partner (an accredited member of their PartnerConnect programme) and have developed an “Accelerator” module that integrates with Guidewire’s ClaimCentre product. The Accelerator enables secure, bi-directional, real-time exchanges of claims data between verify™ and ClaimCentre.
verify™ offers an electronic post-room service that can search incoming emails and automatically attach related documents onto claims whilst also alerting the claim handler (in real-time) to the new documents.
Physical Documents (Paper)
Documents arriving in paper form are scanned and converted into images where they are processed in the same way as other documents received as email attachments (see above).