A key requirement for customers of the verify™ claims portal is the ability to exchange claims related data in an efficient and accurate way, thereby minimizing user intervention and avoiding any requirement to re-keying data. verify™ offers a variety of options when it comes to exchanging data with the portal, including bulk data imports and exports, web services (A2A messaging), claim search and extraction to spreadsheets, periodic bulk data extracts and pre-defined or ad-hoc report extracts.
Electronic Bulk Data Imports
Customers can export claims data from their own claims management systems onto spreadsheets and import directly into verify™ through its intelligent user interface, which enables it to recognize and update imported data relating to an existing claim. It will also create new claims if appropriate.
Electronic Bulk Data Exports
Customers can also extract claim data from the verify™ portal onto data files, where the data can be further analyzed in spreadsheet format or imported back into the customer’s own IT systems. verify™ offers a report subscription service which can periodically deliver standard reports in user-friendly formats such as PDF or in formats more suitable for data exchange such as XML, XLS or CSV.
verify™ can receive and respond to individual application messages that may be submitting new claims notifications, requesting claim data or even providing updates to existing claims. A2A messages are managed through web services and can communicate securely with other claims management systems. verify™ is also a Guidewire PartnerConnect Solution partner and has developed an accelerator module that integrates with Guidewire’s ClaimCentre product. The accelerator enables secure, bi-directional, real-time exchanges of claims data between verify™ and ClaimCentre v.08.
verify™ offers an electronic post-room service that can search incoming emails and automatically attach related documents onto claims, whilst also notifying the claim handler in real-time of the existence of the new documents.
Physical Documents (Paper)
Documents arriving in paper form are scanned, converted into images and processed in the same way as other received documents in the form of email attachments.